INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How long does delivery take?

At Dukan92, we aim to deliver your orders as quickly as possible. Typically, delivery takes 3–7 business days, depending on your location. Orders in major cities usually arrive faster, while remote areas may take a little longer. Once your order is shipped, we’ll send you a tracking number so you can follow your package until it reaches your doorstep.

2. Can I return or exchange a product?

Yes! We have a 7-day return policy for most items. Products must be unused, unopened, and in their original packaging. However, due to hygiene reasons, certain products such as diapers, sanitary pads, and opened makeup items are non-returnable. If you receive a defective or wrong item, we’ll be happy to replace it at no extra cost.

3. What payment methods do you accept?

We currently accept cash on delivery (COD), debit/credit card payments, and secure online transfers (depending on availability in your region). All online payments are processed through trusted and secure payment gateways to ensure your safety.

4. Are my personal details safe with Dukan92?

Absolutely! At Dukan92, we take your privacy seriously. We only collect essential information like your name, phone number, shipping address, and payment details to complete your order. Your information is securely encrypted and is never sold or shared with third parties, except for trusted partners like courier and payment services.

5. How can I contact customer support if I have an issue?

If you have any questions or face an issue with your order, our support team is here to help. You can reach us via:

  • Email: Dukan92shop@gmail.com

  • WhatsApp/Phone: 0335-9400106

  • Contact Form: Available on our website

We aim to respond to all queries within 24 hours to ensure your shopping experience is smooth and hassle-free.

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